Privacy Policy

Agreement to our privacy policy

Bella Mobile OÜ ("Bella," "we," "our," or "us") is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application, website, and related services (collectively, the "Services"). By accessing or using our Services, you consent to the practices described in this policy.

1. Information we collect

We collect various types of information to provide and improve our Services:

Personal information: When you register or use our Services, we may collect personal details such as your name, phone number, email address, and payment information.
Device information: We gather information about the device you use to access our Services, including the hardware model, operating system, unique device identifiers, and network information.
Usage data: We collect data related to your use of our Services, such as call logs (including phone numbers of the calling and receiving parties, call duration, and timestamps), app features used, and interaction patterns.
Address book contacts: With your consent, we may access your device's address book to facilitate calls and inform you when your contacts join Bella. This information helps us display contact names and synchronize your contacts with our application.

2. Use of device permissions

Contacts

We request access to your contact list to help you find and call your saved contacts directly within the app. This improves usability by allowing you to search or select contacts without switching between apps. Contact data:

Is only used to display your contacts in the app.
Is not stored, uploaded, or shared externally.
Remains entirely on your device unless you explicitly initiate a call.

Audio calls

We request microphone and call permissions to enable in-app audio calling. These permissions are required to place and manage calls, and to transmit your voice during the call. We:

Only use your microphone during active calls.
Do not record or store audio unless explicitly required for a feature and with your consent.
Never access the microphone outside of active call sessions.

SMS OTP autofill

We use Google's SMS Retriever API to automatically detect and autofill OTPs sent via SMS during login. This helps you log in faster and more securely. Our app:

Does not read your SMS inbox.
Only listens for a specially formatted OTP message.
Uses a Google-approved method that respects your privacy and does not require SMS permissions.

3. How we use your information

We use the collected information to:

Provide and manage services: Facilitate international calls, process transactions, and maintain your account.
Improve user experience: Analyze usage patterns to enhance the quality and functionality of our Services.
Communicate with you: Send important updates, notifications, and promotional materials. You can opt out of promotional communications at any time.
Ensure security: Detect and prevent fraudulent activities, unauthorized access, and other illegal actions.
Comply with legal obligations: Adhere to applicable laws, regulations, and legal processes.

4. Sharing your information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

Service providers: Trusted partners who assist in operating our Services, such as payment processors and customer support providers, under strict confidentiality agreements.
Legal authorities: When required by law or to protect our rights, we may disclose information to law enforcement or other governmental agencies.
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the involved parties.

5. Data retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

6. Security measures

We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure; therefore, we cannot guarantee absolute security.

7. Your rights

You have the right to:

Access and correction: Request access to the personal information we hold about you and request corrections if necessary.
Data portability: Receive your personal data in a structured, commonly used, and machine-readable format.
Deletion: Request the deletion of your personal information, subject to certain legal obligations.
Withdraw consent: Withdraw any consent you have given regarding the processing of your data.

To exercise these rights, please contact us at info@bellamobile.co.

8. Children's privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

9. International data transfers

As an Estonian company, your information may be processed in Estonia and other countries where our service providers operate. We ensure that data transfers comply with applicable data protection laws and that appropriate safeguards are in place.

10. Changes to this privacy policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on our website and indicating the effective date. Your continued use of our Services after such changes constitutes your acceptance of the updated policy.

11. Contact information

If you have any questions or concerns about this privacy policy, please contact us at:

Email: info@bellamobile.co
Website: www.bellamobile.co

By using our Services, you acknowledge that you have read and understood our privacy policy. Thank you for choosing Bella Mobile.

See also our terms and conditions, or the frequently asked questions for how the services work in practice.